Refund policy
Thank you for shopping with SAVONT.
Return Window
We accept eligible returns within 30 calendar days from delivery. The return window begins on the date the order is marked as delivered by the carrier.
Return Conditions
Returned items must be unused, uninstalled where applicable, complete, and in their original product packaging in resalable condition. The original outer shipping carton is not required, but all product packaging and included components must be present and undamaged.
Items returned opened, used, incomplete, or not in resalable condition are not eligible for a refund.
Non-Returnable Items
The following items are not eligible for return or exchange:
- custom, personalized, or co-branded products
- opened or used soaps
- any items marked as final sale or non-returnable
Standard Returns
The customer is responsible for return shipping costs for standard returns.
Wrong Item, Shipping Damage, or Confirmed Manufacturing Defect
If we shipped the wrong item or the item arrives damaged or with a confirmed manufacturing defect, we will cover reasonable return shipping costs or provide another appropriate resolution at our discretion.
Issues caused by misuse, improper installation, normal wear, or failure to follow product instructions are not treated as defects.
Exchanges
We do not offer standard exchanges. Eligible items may be returned for a refund, and customers may place a new order separately.
Refund Method
Refunds are issued to the original payment method. Store credit may be offered only at our discretion or by separate agreement.
Original Shipping Charges
Original shipping charges are non-refundable for standard returns. If we shipped the wrong item or the item arrived damaged or with a confirmed manufacturing defect, original shipping charges may be refunded as part of the resolution.
Restocking Fee
No standard restocking fee applies. Returns that do not meet our return conditions may be refused.
Refund Processing Time
Refunds are typically processed within 5 business days after the returned item has been received and inspected.
Return Authorization Required
Customers must request return authorization by email at hello@savont.us before sending anything back. Returns sent without prior authorization may be refused.
Return Address
Approved returns only:
TDF Global LLC
14100 Parke Long Ct, Suite T
Chantilly, VA 20151
USA
Visible Shipping Damage
Visible shipping damage must be reported within 48 hours of delivery by email, together with clear photos of the outer package, shipping label, product packaging, and damaged item. Please do not return damaged items unless we instruct you to do so.
Partial Refunds
We generally do not offer partial refunds. Returns that do not meet our return conditions may be refused.
Contact
For return or refund requests, contact hello@savont.us